Legal Information

Store Name: Willow & Co
URL: https://www.willowandco.fr
Owner / Publisher: Kalea Sunderland
Contact: support@willowandco.fr
Host: Wix.com Ltd., Nemal Tel Aviv St 40, Tel Aviv-Yafo, Israel

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Privacy Policy

Data Collected via Wix
We collect the following data through our Wix website:

• Identity: first name, last name

• Contact details: address, email, phone number

• Orders: purchased products, billing, delivery

• Browsing: cookies, IP address, preferences

• Messages: contact forms, online chat

• Payments: data transmitted to providers (Wix Payment, Apple Pay, etc.) – never stored by us

 

Purposes
The data is used to:

• Process your orders

• Manage delivery

• Communicate with you (order confirmation, customer service, promotions)

• Secure the platform

• Produce internal statistics

• Manage billing

• Handle disputes

 

Legal Basis

• Performance of the contract (order)

• Consent (newsletter, cookies)

• Legal obligations (invoicing)

• Legitimate interest (fraud prevention, user experience)

 

Retention

• Order data: minimum 6 years (legal accounting obligation)

• Cookies: up to 13 months

• Marketing: until consent is withdrawn

 

Cookies
Our Wix website uses essential and analytical cookies. You can accept or refuse cookies through the banner displayed on your first visit. For more information, please see Wix’s Cookie Policy.

 

Security
Wix uses high-level security standards (PCI DSS certification, HTTPS, firewall, SSL encryption) to protect your data.

 

Your Rights
In accordance with GDPR, you may request:

• Access to your data

• Rectification or deletion

• Restriction or objection to processing

• Data portability

 

For any request, please write to: support@willowandco.fr

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Terms & Conditions (T&Cs)

Purpose
These conditions govern sales concluded through our Wix online store by any user visiting or placing an order on our website.

 

Products
Products are described accurately. Availability is shown on the product page. In the event of unavailability after ordering, you will be refunded at no cost within 14 days.

 

Order
The ordering process allows you to check, modify, and confirm your purchase. The order becomes final once payment has been validated. An order confirmation is sent automatically.

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Prices
Prices are displayed in euros, VAT included (if applicable). Shipping fees are shown before final confirmation.

 

Payment
Payments are made securely via Wix’s integrated modules:

• Credit card

• Apple Pay

• Google Pay

• Other available methods depending on enabled settings

No banking data is stored on our site.

 

Delivery

• Delivery area: Europe

• Estimated timeframe: 3 to 7 business days

• Carriers: depending on the option chosen at checkout (La Poste, Mondial Relay, etc.)

• Fees: displayed before validation

 

Right of Withdrawal
You have 14 days from receipt of the product to exercise your right of withdrawal without justification. Return shipping costs are borne by the buyer.
Exceptions: personalized items, downloaded digital products, hygiene-related items.

 

Guarantees
You are entitled to:

• The legal conformity guarantee (2 years)

• The guarantee against hidden defects

For any return, please contact us at support@willowandco.fr

 

Liability
We decline any responsibility in the event of improper use of the product or indirect damages.

Intellectual Property
All website content (texts, images, logos, products, design) is protected by copyright law. Any reproduction is prohibited without authorization.

 

Governing Law
These Terms & Conditions are governed by French law. In the event of a dispute, the competent courts of Geneva shall have jurisdiction, unless otherwise required by law.

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Last updated: 14.07.2025
Version: 1.0